Our Staff
Erin Geary
Erin is one of our Veterinary Technicians. She has worked at Crossroads since April of 2012. Erin spent many years in retail before making a career change to veterinary medicine. She has a bachelor’s degree in Fashion Merchandising from Missouri State University and a Veterinary Technician degree from Brown Mackie College. Erin is from Granger, IN, but now lives in Edwardsburg, MI. She is the mom of the most adorable Pitbull named Athena, 2 indoor cats (mother and son duo), Betty and Norbert, and 2 feral cats, NC (neighborhood cat) and Calico. Her favorite part of the job is smooching all the patients and seeing all her favorite patients over the years. In her spare time, Erin enjoys traveling, reading, crocheting, spending time on the lake and hanging out with friends and family.
Cindy Brown
Cindy is our Veterinary Technician/Office Manager! She was born and raised in White Pigeon, MI and still lives here with her husband and cat. She attended school at Michigan State University! Her favorite part about veterinary medicine is interacting with the animals and the different cases that come in every day. In her spare time, she enjoys baking, reading, spending time with her grandchildren and family.
Becky Garcia
Becky is our Surgery Nurse. She has worked at Crossroads since October of 2016. Becky is a Marcellus, MI native and lives there with her husband and (evil) cat Penelope. She has 4 grown boys and 2 grandchildren. Her favorite part of her job is scheduling surgeries and meeting all the new puppies and kittens. In her free time, she enjoys spending time outdoors, swimming, and lake life.
Bev Gahan
Bev is our receptionist and housekeeper! She is originally from Chicago, IL, but now lives in Three Rivers, MI with her husband and 3 dogs, Teddy, Maggie, and VonTrapp. She attended school at Madonna HS, UICC, and DePaul University. Her favorite part of veterinary medicine is helping to improve the lives of animals and getting puppy kisses! Outside of work, Bev enjoys working on construction for local community players and going to see live theater.
Julie Peters
Julie is one of our Veterinary Receptionists. She has worked at Crossroads since January of 2001. Julie is from Centreville, MI where she attended Centreville High School. She has 2 grown children who are both married and 1 granddaughter. Her favorite part of the job is seeing the long-term customers that she has become friends with over the years. Julie’s favorite hobbies are gardening, baking, and painting. She especially loves camping trips up north with her family and ATV trail rides.
Michelle Gooden
Michelle is our Receptionist! She is from Marcellus, MI, but now lives in Three Rivers, MI. She graduated from Marcellus High School and after high school, attended Sure Foundation Theological Institute Light University. She loves veterinary medicine because it fulfills both human and animal needs. Michelle loves that “you don’t just help pets get better, you help families get their pets back.” As a Veterinary Receptionist, she has the best of both worlds, because she gets to help both patient and owner. Michelle has 4 boys, Richard, James, Elijah, and Micah, a dog named Lewey, a cat named Annabelle, and a guinea pig named Oreo. Outside of work, she likes spending time with her boys, fishing, gardening, reading, and studying biblical theology.
Heidi Robertson
Heidi is our Practice Manager. She has worked at Crossroads since June of 2020, but has been in vet med for over 18 years. She lives in Plainwell with her significant other, Jeramy and has 2 daughters, Tayler and KC. Heidi has 5 dogs (Bella, Butch, Penelope, Jax, and Dylan) and 3 cats (Oscar, Prince Beasty, and Remus). In her free time, she enjoys camping, being grandma to Theo, and spending time with family and friends. Her favorite past times include reading and watching Criminal Minds. Heidi’s favorite part of her job is interacting with clients and their animals.
Kim Wheeler
Kim is one of our Veterinary Receptionists. She has worked at Crossroads since May of 2021. Kim worked at the West Michigan Cancer Center for over eight years before moving over to the animal side of medicine. She lives in Otsego, MI with her husband, John, and dog, Kumar. Kim has 3 adult children and 2 wonderful grandsons that she loves to spoil. In her spare time, she enjoys spending time crafting, camping, being outside, and spending time with friends and family. Her favorite part of the job is seeing all the different dogs and cats that come into the clinic.
Melanie
Melanie is one of our Veterinary Technicians. She has worked at Crossroads since June of 2021, but has worked in vet med for over 13 years. Melanie lives in Kalamazoo, MI with her husband Eric, their dog Oden, and new baby boy. She graduated from WMU with a bachelor’s degree and continued her education at the Baker College Veterinary Technology Program. In her free time, she enjoys camping, riding horses, and hanging out with her family and friends. Melanie’s favorite part of her job is taking care of the animals that come in for surgery.
Vicki Collins
Vicki is one of our Veterinary Receptionists. She has worked at Crossroads since November of 2021. Vicki has worked in customer service for many years and makes it a personal goal to treat others in the same manner that she would like to be treated. Her passion has always been the love and welfare of pets who she views as loving members of every family. Prior to her employment at Crossroads, Vicki was a professional dog groomer for over 10 years. Vicki was born and raised in Chicago, IL. She has been married for 26 years and has 2 children, 2 dogs, and 2 cats. When not working Vicki enjoys spending time with her friends and family doing outdoor activities and enjoying lake life! She also enjoys crocheting, reading, and shopping.
Sarah Astling
Sarah is a Vet Assistant with experience in Emergency Veterinary Medicine. She began her journey working with animals professionally by interning at the Potawatomi Zoo in South Bend, Indiana. Sarah has 5 cats, 2 leopard geckos, and a Chihuahua named Lola Jean. She obtained her BS in Biology and Environmental Science from Manchester University in 2020, and is currently finishing her Masters of Biology from Miami Ohio University’s “Project Dragonfly”.
Sophia Feller
Sophia is one of our Veterinary Assistants. She has worked at Crossroads since August of 2022. She is a Centreville High School graduate and is currently working on her Veterinary Technician Degree through Penn Foster. Sophia is a single mother to a very spoiled dog named Ola. Outside of work you can find her snowboarding or playing softball. Her favorite parts of the job are her awesome co-workers and learning new skills.
Lauren Alsvig
Lauren is one of our Veterinary Assistants. She has worked at Crossroads since December of 2020, but has been in vet med since 2018. Lauren has a bachelor’s degree in animal science from MSU. She has 2 family dogs, Olive (a Goldendoodle) and Tucker (an adorable Hinz’57 old man). In her free time Lauren loves to be outdoors, going fishing/kayaking, and spending time with her BFF (Tayler). She is an avid tea drinker and loves Chocolatea (a super awesome tea store in Kalamazoo, MI). Lauren’s favorite appointments involve surgery, puppies, and anything that involves a new experience.
Chelsea Harris
Chelsea is one of our Veterinary Technicians. She has worked at Crossroads since January of 2022, but has worked in vet med for over 12 years. Chelsea is from Plainwell, MI, where she currently lives with her significant other, Andy, and son, Jack. She graduated from Baker College and has experience in General Practice and Emergency Medicine. Chelsea has 6 dogs, 2 cats, and sometimes chickens. Her favorite part of the job is working with all her awesome coworkers and interacting with our clients and their pets. In her spare time, you can find her soaking up the sunshine and spending time with family.
Michelle Clift
Michelle is one of our Veterinary Receptionists. She has worked at Crossroads since September of 2021. Michelle was born and raised in Indiana and moved to Michigan after marrying her husband. They have been married for more than 20 years and have 3 children, 1 grand baby, and 2 dogs (Nova and Earl). Michelle spent most of her life taking care of humans in healthcare and decided to make a change to animals. Her favorite part of her job is seeing all her fur babies and making relationships with their owners. When not at work you can find her making memories with her family.
Madelyn Keith
Madelyn is one of our Veterinary Assistants. She has worked at Crossroads since June of 2022. Madelyn is currently working on her Veterinary Technician degree through Penn Foster. Madelyn’s favorite part of her job is making her coworkers laugh and taking care of the hospitalized patients. She married her wonderful husband Wesley in May of 2024. Currently they have 2 dogs, 3 cats, chickens, and jumping spiders. In her free time, she loves to sing in her Catholic church choir, lift weights, play DND, and perfect her bread making skills.
Caitlin Knichek
Caitlin is one of our Veterinary Assistants. She has worked at Crossroads since September of 2024, but has been in vet med since 2017. Caitlin attended Purdue University (Boiler Up!) for 2 years and is currently working on her Veterinary Technician degree through Penn Foster. Her favorite part of the job is seeing the impact that she can make on an animal’s life – big or small. It is not only the life-saving medical treatment that can change a pet’s life for the better. Caitlin has been married since 2023 and currently has 3 Siberian Huskies (Han Solo, Zima, and Falcon) and a FIV+ kitty named Mumford. When she is not working (or doing schoolwork) you can find her walking her dogs, spending money in a garden center, or relaxing on the Lake Michigan shore.
